Our Policy

At ARC Distribution, we are committed to providing a seamless shopping experience for both retail and wholesale customers. Here’s what you can expect when you shop with us:

1. Order Processing

• Orders are typically processed within 1–2 business days.

• You’ll receive a confirmation email with your order details after purchase.

2. Shipping

• We offer standard and express shipping options.

• Tracking details will be provided once your order is dispatched.

• Shipping costs and estimated delivery times are shown at checkout.

3. Payments

• We accept major credit/debit cards, PayPal, and other secure payment methods.

• All transactions are encrypted and secure.

4. Cancellations

• Orders can be cancelled within 1 hour of placement. After that, the order will be processed and shipped.

5. Customer Support

• Our support team is available via email or contact form for any queries or issues.

• Response time is usually within 24 hours on business days.

6. Quality Assurance

• We carefully inspect our products before shipping.

• If you receive a defective or incorrect item, we’ll replace or refund it promptly.

7. Wholesale Orders

• For bulk or wholesale inquiries, please reach out via our Wholesale Contact Page.

• Custom pricing and shipping arrangements are available for wholesale partners.